James Fisher aims to understand and adapt to the changing needs of our customers and suppliers, while anticipating their future requirements and supporting their sustainability efforts.

In doing so and with the support of our supply chain, we can identify products and services to support them. We aim to establish trust-based relationships and deliver on shared goals by:

• Developing solutions and offerings that address current and anticipated customer needs
• Ensuring customers and suppliers share our values and are committed to operating responsibly
• Exceeding customer and supplier expectations for safety and integrity
• Supporting our customers in achieving their sustainability targets and influence our suppliers to set targets of their own

Our highly skilled personnel, innovative culture and unparalleled experience enables us to support customers operating in some of the most demanding and technically challenging environments, leveraging our diverse capabilities to deliver strong marine services and specialist engineering expertise.

James Fisher aims to build stronger customer relationships to better understand and resolve pain points, and foster collaboration towards value creation and shared success.

We value relationships with suppliers and partners who can help us reliably, repeatedly and responsibly satisfy our customer needs and sustainability goals.

We recognise that our partners help us deliver world-leading solutions, and we are committed to treating them fairly and equitably.

How James Fisher engages with its customers and suppliers:

• Our management teams receive regular updates from their businesses on their strategic priorities, their markets, key customers, and value chain
• Our Sustainability Committee receives updates on efforts across the group to engage with and support our customers and suppliers, including implementation of best practice (led by the customer and supplier working groups)
• Where appropriate, our executive directors and divisional managing directors work with major customers to ensure we develop innovative products and services to find solutions to their problems

During 2021, James Fisher supported its customers and suppliers with the following areas of focus:

• Investment has continued into innovation in products and services to meet customer needs
• We have sought to align our process for obtaining customer feedback in order to have a coordinated view of our customers’ key requirements
• We are revising our Code of Ethics to align with our sustainability policy and the changing macro factors impacting our industries and environment
• Through the supplier working group, we are identifying synergies and other benefits of procurement coordination between our Group businesses, as well as introducing a supplier code of conduct to create within the supply chain clear accountability and alignment with our sustainability priorities